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MindPower BPO Call Center Service

MindPower BPO Service offers outsourcing services in North America.

MindPower BPO Call Center Service offers an end-to-end contact center and back-office outsourcing services through a network of call centers in India with access to over 500 seats. Many companies have entrusted us to manage various aspects of their sales, customer service and back end operations. Our activities include but not limited to:
  • Outbound sales campaigns/lead generation activities
  • Inbound sales/customer service
  • Conduct market research surveys
  • Data entry, data conversion and data migration
  • Chat and email support

MindPower BPO has run successful sales campaigns in diverse verticals like Insurance, Financial Services, Telecom, Mortgage, Travel & Tourism, Market Research, Direct Marketing, and Technology.   MindPower BPO has designed and developed Quality Assurance systems, processes and procedures that are designed and developed in tune with best industry practices. A dedicated Quality Assurance center has been set up to execute Critical to Quality processes as per client specifications. Each campaign is assigned with a team of Quality Assurance personnel trained with the product/service. They check quality, through a combination of live and recorded conversations.

MindPower BPO Call Center Services draw generously on the skills and motivation of its manpower to manage a large outbound and inbound call center service of this magnitude. Agents here are trained to be efficient and effective in handling a huge mass of calls in the most professional manner. An in-house training course that starts from picking up the receiver to putting it down makes sure everything is taken care of. Surveys, verifications, sales, collection, and lead verification, among others, are all in a day’s work for our agents.

Some of these Services are listed below:-.

Outbound Call Centre Services

  • Appointment Setting
  • Cross Selling and Upselling
  • Telemarketing services
  • Market Research & Survey
  • Product or Service Promotion
  • Lead Generation
  • Voice Broadcast
Inbound Call Centre Services
  • Answering Service
  • Customer service
  • Direct Mail Response
  • Help Desk Solutions
  • Inquiry Handling
  • Interactive Voice Response
  • Sales Lead Qualification
  • Email & Chat Support
Back Office Services
  • Transcription Service
  • Order Taking
  • Billing and Product Information
  • Web Marketing
The MindPower Call Center Service Advantage:

Proven expertise in B2C and B2B sales and surveys. Flexibility in terms of working hours and seating Your browser may not support display of this image. Seamless Technology ensuring 0% downtime with 100% back ups in place Your browser may not support display of this image. Blended contact centers supporting Inbound, Outbound and Email processes Your browser may not support display of this image. Offshore Pricing Advantage upto 40% cost saving Your browser may not support display of this image. Assurance of Quality, Stability and Profitability